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What are actions?

Actions are on-demand workflows that you can request through ConductorOne. Unlike regular access requests, they’re designed for operations that go beyond normal access requests, such as:
  • Requesting a new laptop or other device
  • Creating or modifying resources (for example, AD groups, GitHub repos)
  • Executing operational workflows (for example, timecard punch-ins)
  • Running just-in-time privileged tasks
Each action is governed by an approval policy and may require you to fill out a form with specific details about your request.

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Where can I find actions?

You can find and request actions in two places:
  1. Actions catalog: Navigate to Browse > Actions to see all the actions available to you.
  2. Request access page: Click + Request access at the top of the page and select the Actions tab.
You’ll only see actions that you have permission to request. If you don’t see an action you need, contact your IT administrator.

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Request an action

1
Navigate to Browse > Actions or click + Request access and select the Actions tab.
2
Browse or search for the action you need and click on it.
3
Fill out the request form. The form will ask for specific information needed to complete the action. Provide all required details.
4
Review your request details and click Submit request.A drawer pops open to show you the details of the newly created action task.
That’s it! Your action request is submitted and will be routed for approval if required. You can always refer to this task later on the My requests list on the Requests page.

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What happens after I submit?

After you submit an action request:
  1. Approval (if required): If the action requires approval, it will be routed to the appropriate approvers (for example, your manager, IT lead, or the app owner). You’ll receive a notification when your request is approved or denied.
  2. Execution: Once approved (or if auto-approved), the action runs automatically. ConductorOne executes the workflow steps using the information you provided in the form.
  3. Completion: You’ll receive a notification when the action is completed. You can view the full history of your request, including all approvals and execution details, on the My requests page.

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Can I request actions for others?

Most users can only request actions for themselves, but there are a few exceptions:
  • Managers can request actions for the members of their team.
  • ConductorOne users with the Access Request Helpdesk, Access Request Admin, or Super Administrator roles can request actions for any active user.
If you’re a manager or have one of these user roles, you’ll see an option to request actions for others when creating an action request.
Do I have to approve the action I request for another user?If you request an action for another person, your approval of that action is understood to be implicit. So if the policy governing the action would normally assign a task to you for your approval, ConductorOne will auto-approve the request on your behalf.