Capabilities

• Sync user identities from Zendesk to ConductorOne

• Resources supported:

  • Groups
  • Organizations

Add a new Zendesk connector

This task requires either the Connector Administrator or Super Administrator role in ConductorOne.

1. In ConductorOne, click Connectors > Add connector.

2. Search for Zendesk and click Add.

3. Choose how to set up the new Zendesk connector:

   • Add the connector to a currently unmanaged app (select from the list of apps that were discovered in your identity, SSO, or federation provider that aren’t yet managed with ConductorOne)

   • Add the connector to a managed app (select from the list of existing managed apps)

   • Create a new managed app

   Do you SSO into Zendesk using your identity, SSO, or federation provider? If so, make sure to add the connector to the unmanaged Zendesk app that was created automatically when you integrated your provider with ConductorOne, rather than creating a new managed app.

4. Set the owner for this connector. You can manage the connector yourself, or choose someone else from the list of ConductorOne users. Setting multiple owners is allowed.

   A Zendesk connector owner must have the following permissions:

   • Connector Administrator or Super Administrator role in ConductorOne
   • System Admin access in Zendesk

5. Click Next.

Next steps

• If you are the connector owner, proceed to Configure your Zendesk connector for instructions on integrating Zendesk with ConductorOne.

• If someone else is the connector owner, ConductorOne will notify them by email that their help is needed to complete the setup process.

Configure your Zendesk connector

A user with the Connector Administrator or Super Administrator role in ConductorOne and System Admin access in Zendesk must perform this task.

Step 1: Locate the subdomain for your Zendesk account

1. In your Zendesk account, navigate to the Admin page by clicking the gear icon in the left menu bar.

2. Locate your Zendesk subdomain in the top right corner of the page.

   

3. Make a note of your subdomain. We’ll use it in Step 3.

Step 2: Create an API token

1. Click Go to Admin Center.

   

2. Open Apps and integrations in the navigation bar and click Zendesk API.

3. Click the toggle to enable token access.

4. Click Add API token, then copy and save the newly created token. We’ll use it in Step 3.

5. Click Save.

   

Step 3: Add your Zendesk credentials to ConductorOne

1. In ConductorOne, navigate to the Zendesk connector by either:

   • Clicking the Set up connector link in the email you received about configuring the connector.

   • Navigate to Connectors > Zendesk (if there is more than one Zendesk listed, click the one with your name listed as owner and the status Not connected).

2. Find the Settings area of the page and click Edit.

3. In the Email field, enter the email address associated with your System Admin account in Zendesk.

4. In the Subdomain field, enter the subdomain you looked up in Step 1.

5. Paste the token you generated in Step 2 into the API Token field.

6. Click Save.

7. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your Zendesk connector is now pulling access data into ConductorOne.

Configure the Zendesk integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between Zendesk and ConductorOne.

See the ConductorOne Zendesk integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.